Support
Last updated: 10 August 2026
The PolFit app is currently available in Spanish only.
Contact
Email us at [email protected]. We reply within 72 working hours.
Frequently asked questions
I signed up but the verification code never arrived.
We email a six-digit code when you register. Check your spam folder. If it still has not arrived, you can request a new one from the verification screen after 30 seconds.
I downloaded the app from the App Store or Google Play. Can I sign up?
Yes — registration is open and no invitation is needed. We only open a limited number of new accounts each day, so the app may tell you there are no spots left today. If that happens, try again tomorrow: the counter resets every day.
I forgot my password.
Tap "¿Olvidaste la contraseña?" on the sign-in screen. We will email you a code to set a new one.
How do I delete my account?
From Profile → Danger zone → Delete account. Full detail, including what to do if you cannot sign in, is on the data deletion page.
Are the plans reviewed by a trainer?
No. They are generated by an artificial intelligence model from your profile, and are not reviewed by any healthcare professional. PolFit is not a substitute for medical advice. Consult a professional before starting a training programme, especially if you have injuries or a pre-existing medical condition.